San José State University
B.S. Computer Science
Expected June 2028
Education
GPA: 3.82
Foothill College
2024—2026
Computer Science Transfer Program
Skills
Customer operations
Scheduling, member communication, conflict resolution, workflow coordination, written communication
Retail operations
Point-of-sale, stocking, photo services, floor coverage, store upkeep, cross-department support
Tools
Airtable, Elementor, Kubio, social media platforms, website content management
Languages
English and Spanish
Experience
Almaden Valley Athletic Club
Tennis Scheduler and Receptionist
June 2024—Present
- Manage recurring schedules and member communication while coordinating changes across customers, coaches, and staff.
- Resolve enrollment, waitlist, attendance, and scheduling exceptions that require accurate records and clear follow-through.
- Built a guided internal tool that reduces repetitive enrollment work while leaving ambiguous cases with staff for review.
CVS Pharmacy
Retail Associate
October 2022—June 2024
- Supported customers across checkout, photo services, product questions, stocking, cleaning, and other department needs.
- Prioritized customer needs, floor recovery, and store operations independently when covering the sales floor with limited staffing.
HeartBeam
Technical Intern
April 2025—May 2026
- Built and managed an Airtable CRM for client and sales-pipeline workflows.
- Organized records and interfaces so internal users could maintain accurate, usable client information.
Jake Gipson Real Estate
Marketing and Web Intern
2022—2024
- Created and scheduled content across major social platforms and supported website updates in Elementor and Kubio.
- Used content analytics, branding standards, and customer communication to support consistent public-facing outreach.